Explore Our Pricing Plans
Make the most of our service by customizing your own plan.
Our Packages
Sample Support Packages & Sample Offers
Transparent pricing. Predictable performance. Scalable support.
Choose the plan that best matches your current operational needs — and upgrade effortlessly as your business grows.
Silver
Ideal for small businesses or early-stage startups needing dependable, responsive IT support.
400€
- / per month
Starter includes:
- 10 hours per month
- Helpdesk via tickets and chat
- VPN, Wi-Fi, and basic troubleshooting
- Account unlocks and password resets
- Monthly IT health check
- SLA: 24 H ticket turnaround, 15 min chat response
- Usage: up to 10 hours per month
Scalable to Advanced as team and platform needs grow.
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Gold
For growing businesses managing cloud workspaces, licenses, and infrastructure.
900€
- / per month
Professional includes:
- 20 hours per month
- Everything in Silver
- Google Workspace / Microsoft 365 administration
- Network & domain configuration
- Email security setup
- SLA: 15 min response for critical issues
- Self-service knowledge portal access
- Security & compliance check (quarterly)
Great balance between depth and cost-efficiency.
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Platinum
Ongoing support from a named expert who works with your team daily.
1,250€
- / per month
Enterprise includes:
- 25 hours per month
- Everything in Gold
- Device lifecycle management
- OS patching, updates, and monitoring
- Chat, video, and instant escalation support
- Dedicated engineer assigned
- Monthly executive report (KPIs, trends, recommendations)
- SLA: Real-time issue tracking and resolution
Functions as an embedded team member without overhead.
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Optional Add-On Packages
Project Support
Ideal for small businesses or early-stage startups needing dependable, responsive IT support.
Custom Price
- / per month
Includes:
- 20, 40, or 80 hours per engagement
- 2-week or 1-month package
- Used for audits, migrations, or seasonal peak loads
- Rapid onboarding (within 48 hours)
- End-of-engagement performance report
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Rapid Response Support
Ongoing support from a named expert who works with your team daily.
Custom Price
- / per month
Enterprise includes:
- Short-term, embedded coverage
- L1/L2 support fully integrated into your team
- Ideal for urgent coverage or team absence
- SLA-backed delivery with real-time comms
- Monthly performance and improvement summary
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Our plans
Ready to get Started
At Apache24, we offer several packages for our clients in 3 tiers. Tier one has ticketing support, tier 2 has ticketing and chat support and tier 3 offer additionally video call support. Choose the package that best meets your business requirements.
Silver
Perfect to get started
400€
- / per month
Starter includes:
- Account Management
- Domain Management
- Backup & Cloud Management
- Network Management
- Hardware Consulting
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Gold
For your own business
900€
- / per month
Professional includes:
- Everything in Silver
- Microsoft 365 management
- Google Workspace management
- Domain management (advanced package)
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Platinum
Toolset for your Company
1,250€
- / per month
Enterprise includes:
- Everything in Gold
- Maintenance: ensuring all operating systems are up to date
- Troubleshooting
- Device Management
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Upgrades on current offers
Plan
Core Support
Advanced Support
Dedicated Resource
Project Support
Rapid Response
Monthly Hours
10 hrs /Monthly
20 hrs /Monthly
25 hrs /Monthly
20–80 hrs /Monthly
Custom /Monthly
SLA Type
– Standard
– Priority
– Real-Time
– Project SLA
– Custom SLA
Features Focus
Helpdesk, troubleshooting
Cloud admin, security, training
Full system + helpdesk, embedded expert
Migrations, audits
Emergency or overflow support
Recommended For
Startups, small teams
Growing companies
Mid-size or scaling orgs
Short-term technical needs
Outage handling, staff absence
Our testimonials
“Working with this team has been a game-changer for our business. They listened to our needs, delivered exactly what we envisioned, and were responsive…”
Susan Ogiugo
“Professional, reliable, and truly invested in our success. Every step—from planning to execution—was handled with care and precision. “
Ralon Nazareth
“We were looking for a long-term partner who understands our goals and can grow with us. This team delivered beyond expectations.”
Paul Codley
Get in touch with our friendly team