At Apache24, we go beyond basic IT fixes. We deliver end-to-end technology management, empowering businesses to operate securely, scale efficiently, and stay focused on what they do best.
Our global team operates across all time zones, delivering real-time support and proactive system monitoring that ensures maximum uptime, minimum disruption, and predictable IT operations — tailored to your business model and stage of growth.
From password resets to solving complex VPN issues, our helpdesk team handles it all — fast. Whether you’re a team of 5 or 500, our multi-channel support ensures your staff is never stuck waiting for help.
Includes:
We manage your accounts, licenses, and digital workspace tools to maximize efficiency and reduce waste. From Microsoft 365 to backup solutions, we implement best practices and automate repetitive tasks.
Includes:
Whether you run SaaS platforms or maintain internal servers, we manage your backend systems for speed, stability, and security. We monitor, upgrade, and troubleshoot your infrastructure so you don’t have to.
Includes:
Ideal for CTOs, IT managers, or consultants seeking tactical execution capacity.
Save some time and talk to our friendly team
Every business has unique support needs. That’s why we offer distinct service packages, each built around operational stage, IT complexity, and required response level. Below is a detailed look at how each Apache24 package aligns with the services we offer.
This package delivers fast helpdesk support to resolve routine IT issues — keeping your team productive without unnecessary costs or overhead.
You get:
Ideal for early-stage companies or those with a small internal IT presence.
Advanced Support extends beyond the basics to include cloud workspace administration, stronger security controls, and more proactive maintenance.
You get:
Ideal for companies scaling their digital operations across departments and tools.
Project Support is a flexible engagement designed for infrastructure upgrades, platform migrations, audits, or any initiative requiring deep technical expertise within a fixed time window.
You get:
Ideal for CTOs, IT managers, or consultants seeking tactical execution capacity.
This package delivers a fully integrated IT engineer to temporarily support your internal teams. It’s perfect during outages, peak seasons, system rollouts, or team absences.
You get:
Ideal when response time is critical and you can’t afford internal delays.
This model assigns you a long-term engineer or administrator who acts as a seamless part of your team. You benefit from continuity, without the overhead of recruitment, training, or HR risk.
You get:
Ideal for businesses looking to replace or extend internal IT roles with experienced, ready-to-work professionals.
– L1 & L2 ticket handling Multi channel access (ticket, chat, call) 1 × Monthly proactive health check End of month ticket trend report
– Priority L1 & L2 support Multi channel access Quarterly security & compliance check
– 24 × 7 critical incident coverage Dedicated account manager Monthly executive report (KPIs, incidents, recommendations) 4 hrs proactive project work per month Quarterly disaster recovery simulation (light)
+ Proactive monthly health check+ Ticket trend report+ 2 unused hours rollover (max 60 days)
+ Priority L2 escalation+ Quarterly security & compliance check
+ Dedicated account manager+ Monthly executive reporting+ Proactive project hours+ DR simulation
“Working with this team has been a game-changer for our business. They listened to our needs, delivered exactly what we envisioned, and were responsive…”
Susan Ogiugo
“Professional, reliable, and truly invested in our success. Every step—from planning to execution—was handled with care and precision. “
Ralon Nazareth
“We were looking for a long-term partner who understands our goals and can grow with us. This team delivered beyond expectations.”
Paul Codley
Save some time, talk to our friendly team.
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