What We Offer

At Apache24, we go beyond basic IT fixes. We deliver end-to-end technology management, empowering businesses to operate securely, scale efficiently, and stay focused on what they do best. 

Clients

Empowering Your Business Through Comprehensive IT Support

Our global team operates across all time zones, delivering real-time support and proactive system monitoring that ensures maximum uptime, minimum disruption, and predictable IT operations — tailored to your business model and stage of growth.

Our services

We’ve structured our services across three pillars:

Daily tech support that keeps your teams productive.

IT Support & Helpdesk Services

From password resets to solving complex VPN issues, our helpdesk team handles it all — fast. Whether you’re a team of 5 or 500, our multi-channel support ensures your staff is never stuck waiting for help.

Includes:

  • Troubleshooting internet, Wi-Fi, VPN connectivity
  • Password recovery, account unlocks
  • OS and software installation or repair
  • Helpdesk systems setup (Jira, Desk365)
  • SLA-driven support with 8×5 or 24×7 options
Secure, optimize, and scale your IT environment.

IT Administration Services

We manage your accounts, licenses, and digital workspace tools to maximize efficiency and reduce waste. From Microsoft 365 to backup solutions, we implement best practices and automate repetitive tasks.

Includes:

  • Workspace admin: Google Workspace, Microsoft 365, EntraID
  • License tracking and cost-saving recommendations
  • Local/cloud backup implementation
  • Domain & DNS management
  • Email configuration, phishing protection
  • Staff training & email phishing tests
Keep mission-critical systems performing at their best.

System & Infrastructure Administration

Whether you run SaaS platforms or maintain internal servers, we manage your backend systems for speed, stability, and security. We monitor, upgrade, and troubleshoot your infrastructure so you don’t have to.

Includes:

  • Bare metal and virtual server management
  • Monitoring dashboards (Zabbix, Grafana)
  • Web & database server setup (Apache, IIS, MySQL, MSSQL)
  • VPN, firewall, and network architecture design
  • Regular patching, fault response, and performance reporting

Ideal for CTOs, IT managers, or consultants seeking tactical execution capacity.

Save some time and talk to our friendly team

Support packages

How Our Services Align with Support Packages

Every business has unique support needs. That’s why we offer distinct service packages, each built around operational stage, IT complexity, and required response level. Below is a detailed look at how each Apache24 package aligns with the services we offer.

For lean teams who need dependable, foundational IT coverage.

🔵 Core Support
(Standard Packk)

This package delivers fast helpdesk support to resolve routine IT issues — keeping your team productive without unnecessary costs or overhead.

You get

  • Ticket and chat-based support for network, Wi-Fi, and account issues
  • Password recovery and user account management
  • Software and OS troubleshooting
  • Monthly health check of systems
  • Response times designed for standard business hours (8×5)

Ideal for early-stage companies or those with a small internal IT presence.

For growing businesses managing multiple platforms and systems.

🟡 Advanced Support
(Professional Pack)

Advanced Support extends beyond the basics to include cloud workspace administration, stronger security controls, and more proactive maintenance.

You get

  • All services from Core Support
  • Administration of Microsoft 365, Google Workspace, and EntraID
  • License usage monitoring with cost optimization suggestions
  • Backup architecture and implementation (local/cloud)
  • Advanced domain and DNS management
  • Setup of email systems with phishing and spam protection
  • Quarterly reports and executive-level summaries
  • 4 hours/month for proactive IT projects or improvements
  • Faster response SLAs and optional 10×5 coverage

Ideal for companies scaling their digital operations across departments and tools.

For organizations needing focused, short-term technical execution.

🟢 Project Support
(Enterprise Pack)

Project Support is a flexible engagement designed for infrastructure upgrades, platform migrations, audits, or any initiative requiring deep technical expertise within a fixed time window.

You get:

  • Custom work scopes lasting 2 weeks to 1 month (20–80 hours)
  • Full access to helpdesk, administration, and infrastructure services
  • Advanced firewall, VPN, and server maintenance
  • Setup of monitoring platforms like Zabbix and Grafana
  • Web and database server deployment or optimization
  • Dedicated delivery team with 48-hour onboarding
  • End-of-engagement reporting with detailed outcomes and recommendations
  • Optional add-ons: weekend support, after-hours response, extra hours

Ideal for CTOs, IT managers, or consultants seeking tactical execution capacity.

For teams under pressure who need immediate, full-scope support.

🔴 Rapid Response Support (Burst Support Pack)

This package delivers a fully integrated IT engineer to temporarily support your internal teams. It’s perfect during outages, peak seasons, system rollouts, or team absences.

You get:

  • A dedicated L1 or L2 technician working solely for your company
  • Integration into your internal tools and workflows
  • SLA-based 8×5 or 24×7 availability
  • Full support infrastructure backing from Apache24
  • Optional coverage for vacations, illness, or staffing gaps
  • Add-ons for language specialization or advanced niche technologies
  • Regular performance and improvement reports

Ideal when response time is critical and you can’t afford internal delays.

For companies who need consistent, embedded IT talent without hiring.

🟣 Dedicated IT Resource (Dedicated FTE Pack)

This model assigns you a long-term engineer or administrator who acts as a seamless part of your team. You benefit from continuity, without the overhead of recruitment, training, or HR risk.

You get:

  • A long-term IT expert aligned with your time zone, tech stack, and culture
  • Ability to choose between helpdesk, system admin, network engineer, or hybrid roles
  • Direct, daily communication and accountability
  • SLA-backed availability with proactive support
  • Guaranteed backup coverage during vacations or unavailability
  • No overhead — Apache24 handles HR, training, and compliance

Ideal for businesses looking to replace or extend internal IT roles with experienced, ready-to-work professionals.

Upgrades on current offers

Package

Standard

Professional

Enterprise

Hours / Coverage

10 hrs / 8 × 5
20 hrs / 8 × 5
25 hrs / 24 × 7

Included Features

– L1 & L2 ticket handling Multi channel access (ticket, chat, call) 1 × Monthly proactive health check End of month ticket trend report

– Priority L1 & L2 support Multi channel access Quarterly security & compliance check

– 24 × 7 critical incident coverage Dedicated account manager Monthly executive report (KPIs, incidents, recommendations) 4 hrs proactive project work per month Quarterly disaster recovery simulation (light)

Upgrades

+ Proactive monthly health check+ Ticket trend report+ 2 unused hours rollover (max 60 days)

+ Priority L2 escalation+ Quarterly security & compliance check

+ Dedicated account manager+ Monthly executive reporting+ Proactive project hours+ DR simulation

See what our clients say

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“Working with this team has been a game-changer for our business. They listened to our needs, delivered exactly what we envisioned, and were responsive…”

Susan Ogiugo

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“Professional, reliable, and truly invested in our success. Every step—from planning to execution—was handled with care and precision. “

Ralon Nazareth

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“We were looking for a long-term partner who understands our goals and can grow with us. This team delivered beyond expectations.”

Paul Codley

Save some time, talk to our friendly team.

why us?

Who We Are Behind the Screens

Discover the people, values, and mission driving Apache24. We’re not just tech experts we’re your partners in building smarter, faster, and more secure IT systems. 

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