Analysis
Analysis of client`s needs:
▸ Technology & Tool Assessment
▸ Process Evaluation
▸ Service Needs Analysis
We offer flexible IT support packages to keep your operations running smoothly
Partner with Apache24 for proactive ITsupport. Let us take care of your IT needs and provide smooth system operation while you concentrate on your business.
4.9 of 5.00 from 47 Reviews
★★★★★ 4.7/5
Clients
Stop IT headaches from holding your business back
No Dedicated In-house Team
Your team is stuck waiting on basic fixes & network hiccups – because you don’t have a dedicated admin on call.
High Costs - Shocking Bills
Emergency break-fix calls spike costs, breach SLAs, and blow your IT budget.
Architecture That Can’t Keep Up
Cloud migrations, network redesigns or scaling your servers stall out when you lack specialist skills in-house.
Too Many Vendors, Too Much Overhead
Coordinating separate providers for licensing, firewalls, backups and servers creates admin chaos – and gaps in coverage.
about us
Your reliable, everyday IT partner
Flexible monthly packages that cover every company’s needs! Apache24 support: tickets, chat, video calls, 1:1 meetings, and on-site visits.
Exceptional talent working remotely from all over the world, covering all time zones! Partner with Apache24 for proactive IT support.
Let us take care of your IT needs and provide smooth system operation while you concentrate on your business.
Flexible monthly packages that serve power support every company's needs
Apache24 support:
Tickets
Get structured, trackable support with guaranteed follow-up.
Chat
Instant answers from real experts solve issues in seconds, not hours.
Video Calls
Face-to-face support for complex issues get clarity fast with real guidance.
1:1 meetings
Personalized expert sessions get tailored solutions and strategy.
On-site visits
Hands-on support at your location solving critical issues.
Our services
We’ve structured our services across three pillars:
Daily tech support that keeps your teams productive.
IT Support & Helpdesk Services
From password resets to solving complex VPN issues, our helpdesk team handles it all — fast. Whether you’re a team of 5 or 500, our multi-channel support ensures your staff is never stuck waiting for help.
See what is included
Includes:
- Troubleshooting internet, Wi-Fi, VPN connectivity
- Password recovery, account unlocks
- OS and software installation or repair
- Helpdesk systems setup (Jira, Desk365)
- SLA-driven support with 8×5 or 24×7 options
Secure, optimize, and scale your IT environment.
IT Administration Services
We manage your accounts, licenses, and digital workspace tools to maximize efficiency and reduce waste. From Microsoft 365 to backup solutions, we implement best practices and automate repetitive tasks.
See what is included
Includes:
- Workspace admin: Google Workspace, Microsoft 365, EntraID
- License tracking and cost-saving recommendations
- Local/cloud backup implementation
- Domain & DNS management
- Email configuration, phishing protection
- Staff training & email phishing tests
Keep mission-critical systems performing at their best.
System & Infrastructure Administration
Whether you run SaaS platforms or maintain internal servers, we manage your backend systems for speed, stability, and security. We monitor, upgrade, and troubleshoot your infrastructure so you don’t have to.
See what is included
Includes:
- Bare metal and virtual server management
- Monitoring dashboards (Zabbix, Grafana)
- Web & database server setup (Apache, IIS, MySQL, MSSQL)
- VPN, firewall, and network architecture design
- Regular patching, fault response, and performance reporting
Ideal for CTOs, IT managers, or consultants seeking tactical execution capacity.
support packages
How Our Services Align with Support Packages
Every business has unique support needs. That’s why we offer distinct service packages, each built around operational stage, IT complexity, and required response level. Below is a detailed look at how each Apache24 package aligns with the services we offer.
For lean teams who need dependable, foundational IT coverage.
🔵 Core Support
(Standard Packk)
This package delivers fast helpdesk support to resolve routine IT issues…
See what you get
— keeping your team productive without unnecessary costs or overhead.
You get:
- Ticket and chat-based support for network, Wi-Fi, and account issues
- Password recovery and user account management
- Software and OS troubleshooting
- Monthly health check of systems
- Response times designed for standard business hours (8×5)
Ideal for early-stage companies or those with a small internal IT presence.
For growing businesses managing multiple platforms and systems.
🟡 Advanced Support
(Professional Pack)
Advanced Support extends beyond the basics to include cloud workspace…
See what you get
— administration, stronger security controls, and more proactive maintenance.
You get:
- All services from Core Support
- Administration of Microsoft 365, Google Workspace, and EntraID
- License usage monitoring with cost optimization suggestions
- Backup architecture and implementation (local/cloud)
- Advanced domain and DNS management
- Setup of email systems with phishing and spam protection
- Quarterly reports and executive-level summaries
- 4 hours/month for proactive IT projects or improvements
- Faster response SLAs and optional 10×5 coverage
Ideal for companies scaling their digital operations across departments and tools.
For organizations needing focused, short-term technical execution.
🟢 Project Support
(Enterprise Pack)
Project Support is a flexible engagement designed for infrastructure upgrades, platform…
See what you get
— migrations, audits, or any initiative requiring deep technical expertise within a fixed time window.
You get:
- Custom work scopes lasting 2 weeks to 1 month (20–80 hours)
- Full access to helpdesk, administration, and infrastructure services
- Advanced firewall, VPN, and server maintenance
- Setup of monitoring platforms like Zabbix and Grafana
- Web and database server deployment or optimization
- Dedicated delivery team with 48-hour onboarding
- End-of-engagement reporting with detailed outcomes and recommendations
- Optional add-ons: weekend support, after-hours response, extra hours
Ideal for CTOs, IT managers, or consultants seeking tactical execution capacity.
For teams under pressure who need immediate, full-scope support.
🔴 Rapid Response Support (Burst Support Pack)
This package delivers a fully integrated IT engineer to temporarily support your internal teams…
See what you get
— it’s perfect during outages, peak seasons, system rollouts, or team absences.
You get:
- A dedicated L1 or L2 technician working solely for your company
- Integration into your internal tools and workflows
- SLA-based 8×5 or 24×7 availability
- Full support infrastructure backing from Apache24
- Optional coverage for vacations, illness, or staffing gaps
- Add-ons for language specialization or advanced niche technologies
- Regular performance and improvement reports
Ideal when response time is critical and you can’t afford internal delays.
For companies who need consistent, embedded IT talent without hiring.
🟣 Dedicated IT Resource (Dedicated FTE Pack)
This model assigns you a long-term engineer or administrator who…
See what you get
— acts as a seamless part of your team. You benefit from continuity, without the overhead of recruitment, training, or HR risk.
You get:
- A long-term IT expert aligned with your time zone, tech stack, and culture
- Ability to choose between helpdesk, system admin, network engineer, or hybrid roles
- Direct, daily communication and accountability
- SLA-backed availability with proactive support
- Guaranteed backup coverage during vacations or unavailability
- No overhead — Apache24 handles HR, training, and compliance
Ideal for businesses looking to replace or extend internal IT roles with experienced, ready-to-work professionals.
Your reliable, everyday IT partner
Quality and Standards
We are committed to regulatory compliance. Our work aligns with industry standards. Our work is based on ITIL framework. Our processes are designed for compliance and excellence.
- Save more, achieve more
- Quality and Standards
- Global reach, local expertise
how we can help you
Apache24 Use Case
Explore real-world examples of Apache24’s technical support impact. Diverse industry applications highlight our flexible, scalable solutions.
Insurance Industry
Enhancing claims processing with proactive technical support.
Education Technology
Supporting platform uptime for seamless remote learning experiences.
SaaS Companies
Delivering tiered support aligned with customer growth stages.
Our Packages
Sample Support Packages & Sample Offers
Transparent pricing. Predictable performance. Scalable support.
Choose the plan that best matches your current operational needs — and upgrade effortlessly as your business grows.
Silver
Ideal for small businesses or early-stage startups needing dependable, responsive IT support.
400€
- / per month
Starter includes:
- 10 hours per month
- Helpdesk via tickets and chat
- VPN, Wi-Fi, and basic troubleshooting
- Account unlocks and password resets
- Monthly IT health check
- SLA: 24 H ticket turnaround, 15 min chat response
- Usage: up to 10 hours per month
Scalable to Advanced as team and platform needs grow.
See all features
Gold
For growing businesses managing cloud workspaces, licenses, and infrastructure.
900€
- / per month
Professional includes:
- 20 hours per month
- Everything in Silver
- Google Workspace / Microsoft 365 administration
- Network & domain configuration
- Email security setup
- SLA: 15 min response for critical issues
- Self-service knowledge portal access
- Security & compliance check (quarterly)
Great balance between depth and cost-efficiency.
See all features
Platinum
Ongoing support from a named expert who works with your team daily.
1,250€
- / per month
Enterprise includes:
- 25 hours per month
- Everything in Gold
- Device lifecycle management
- OS patching, updates, and monitoring
- Chat, video, and instant escalation support
- Dedicated engineer assigned
- Monthly executive report (KPIs, trends, recommendations)
- SLA: Real-time issue tracking and resolution
Functions as an embedded team member without overhead.
See all features
Optional Add-On Packages
Project Support
Ideal for small businesses or early-stage startups needing dependable, responsive IT support.
Custom Price
- / per month
Includes:
- 20, 40, or 80 hours per engagement
- 2-week or 1-month package
- Used for audits, migrations, or seasonal peak loads
- Rapid onboarding (within 48 hours)
- End-of-engagement performance report
See all features
Rapid Response Support
Ongoing support from a named expert who works with your team daily.
Custom Price
- / per month
Enterprise includes:
- Short-term, embedded coverage
- L1/L2 support fully integrated into your team
- Ideal for urgent coverage or team absence
- SLA-backed delivery with real-time comms
- Monthly performance and improvement summary
See all features
Upgrades on current offers
Plan
Core Support
Advanced Support
Dedicated Resource
Project Support
Rapid Response
Monthly Hours
10 hrs /Monthly
20 hrs /Monthly
25 hrs /Monthly
20–80 hrs /Monthly
Custom /Monthly
SLA Type
– Standard
– Priority
– Real-Time
– Project SLA
– Custom SLA
Features Focus
Helpdesk, troubleshooting
Cloud admin, security, training
Full system + helpdesk, embedded expert
Migrations, audits
Emergency or overflow support
Recommended For
Startups, small teams
Growing companies
Mid-size or scaling orgs
Short-term technical needs
Outage handling, staff absence
What Our process looks like
Planning
Planning and proposal:
▸ Assess current needs
▸ Apache solution matching
▸ Develop client proposal
Sla definition
Sla definition and contract preparation:
▸Defining Service Level Agreements (SLAs)
▸Drafting Contracts
▸Designing Onboarding Plans
Contract
Ready to start!
1. Contract signing
2. Start date defined
3. Work starts!
how we can help you
Insurance Industry Use Case
Initial IT Package
Delivered bespoke support for largest Macedonian insurance holding.
Proactive Monitoring
Includes continuous maintenance and user support services.
Rapid Scaling
Expanded within 6 months to full managed infrastructure support.
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Service Model Comparison
In-house team
Outsourced team
Apache24 packages
Scalability
Extended technical knowledge
Costpredictability Pay
Per-use model
No need for head countover-provisioning
Management over head
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Partners Testimonials
“Working with this team has been a game-changer for our business. They listened to our needs, delivered exactly what we envisioned, and were responsive…”
Susan Ogiugo
“Professional, reliable, and truly invested in our success. Every step—from planning to execution—was handled with care and precision. “
Ralon Nazareth
“We were looking for a long-term partner who understands our goals and can grow with us. This team delivered beyond expectations.”
Paul Codley
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Reserve Your Free Consultation & Secure Your Spot!
Book a free consultation call to see how we can transform your IT — here’s what you’ll get:
- Personalized IT Assessment
- Custom Roadmap & Recommendations
- Transparent Pricing & Next Steps
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faq`s
We`ve got your answers!
From getting started to ongoing support, here are the answers to help you understand how we can best assist your business.
What type of businesses do you work with?
We work with small to mid-sized companies across industries like finance, logistics, retail, and more. Whether you’re scaling fast or need dependable IT infrastructure, we’ve got you covered.
What’s included in your support packages?
All packages include proactive monitoring, 24/7 support, IT strategy consulting, and cybersecurity features. We tailor each package to your exact needs—no fluff, just results.
How quickly can we get started?
After your discovery call, onboarding can begin within 1–3 business days depending on the scope of work. We’ll guide you step-by-step from day one.
Do you offer ongoing support or one-time services?
We offer both. Most clients benefit from long-term support, but we also take on one-off projects like audits, migrations, and infrastructure builds.
How quickly can we get started?
After your discovery call, onboarding can begin within 1–3 business days depending on the scope of work. We’ll guide you step-by-step from day one.